FAQ
Q1: How long does it take for my order to arrive?
It depends on your location and the shipping method you choose. In general, you can expect a delivery time of 1-2 working days within Austria. International orders may take between 7-20 business days depending on your location.
Q2: What is your return policy?
We accept returns of unused and undamaged items within 30 days of purchase. The items must be in their original packaging. Please note that unless the item is defective or wrong, the customer is responsible for the return shipping costs.
Q3: How do I make a return?
To initiate a return, please contact our customer service team with your order number and the reason for the return. They will guide you through the process and provide the necessary information.
Q4: What if the product I received is damaged or faulty?
If you receive a damaged or faulty item, please contact our customer service immediately. We will arrange a return and replacement at no additional cost to you.
Q5: What payment methods do you accept?
We accept a variety of payment methods including credit/debit cards (Visa, MasterCard and American Express), PayPal and Amazon Pay.
Q6: Do you have a physical store I can visit?
We currently only operate an online shop in order to reach a larger customer base. However, we strive to provide the best customer service and are always available to answer any questions you may have.
Q7: Do you offer discounts for bulk purchases or professional climbers?
Yes, we offer discounts for bulk purchases and professional climbers. For more information on this, please contact our customer service team.
Q8: Do you sell gift cards?
Yes, we sell gift cards. They are the perfect gift for your climbing friends or family. You can find them in our online shop.